Houston Concierge Medicine (HCM) Cancellation Policy
CONCIERGE MEMBERSHIP SERVICES
The Concierge Membership Services provided by Houston Concierge Medicine are as follows and are customized depending on the membership plan:
- Annual Executive Physical Exam & Labs
- Virtual Visits
- In Person Visits
- House Call
- Concierge Care Coordinator
The Concierge Membership Services will specifically include the ability and responsibility of the Practice to deal with all requisite third parties.
PAYMENTS
Houston Concierge Medicine Members will be responsible for the payment of fees (“Fees”) to the Practice as follows:
Monthly Members: First payment shall be made on the day of ‘sign up’ and will be billed monthly on the same date for 6 months (or 12 months for the Silver, Gold, Platinum Plans).
SILVER – $350/month
GOLD – $550/month
PLATINUM – $750/month
Yearly Members: Payment shall be made on day of ‘sign up’ and will last an entire of 12 months.
SILVER – $3570/year
GOLD – $5610/year
PLATINUM – $7650/month
By booking an appointment for Houston Concierge Medicine services through the Service, you agree to pay Houston Concierge Medicine the fee indicated for the booked service.
CONCIERGE MEMBERSHIP CANCELLATIONS
This Membership Agreement shall continue until the occurrence of the following event:
After the initial 12 months for the SILVER, GOLD, PLATINUM plan, a 30-day notice is required to cancel the membership. If the membership is canceled before 12-month period, the client will be charged for the full duration of the commitment. This Agreement may also be immediately terminated in the event that there is a breach of the terms of this Agreement by either Party. This Agreement will also immediately terminate upon the death of the Member, the liquidation, dissolution or discontinuance of the Practice by the Practice in any manner, or the filing of any petition by or against the Practice under federal or state bankruptcy or insolvency laws.
MEMBERSHIP CANCELLATIONS
After the initial 6 months, a 30-day notice is required to cancel the membership. If the membership is canceled before the 6-month period, the client will be charged for the full duration of the commitment. This Agreement may also be immediately terminated in the event that there is a breach of the terms of this Agreement by either Party. This Agreement will also immediately terminate upon the death of the Member, the liquidation, dissolution or discontinuance of the Practice by the Practice in any manner, or the filing of any petition by or against the Practice under federal or state bankruptcy or insolvency laws.
HOUSE CALL SERVICES & CANCELLATIONS
Cancellation of House Call Services: WE REQUIRE AT LEAST 24-HOUR ADVANCED NOTICE OF CANCELLATION. You will be charged the full amount of the booked service should you not provide at least 24-hour advanced notice of cancellation. If you book your service less than 24-hours in advance, you may not cancel. Group appointments (parties of two (2) or more) follow the same parameters as single appointments and will be charged for all people booked unless you provide 24-hour advanced notice of any cancellations. For example, if you book a service for six (6) people, but only four (4) are present for the service with no 24-hour advanced notice for the other two (2) patients, you will be charged for all six (6) services. For any groups of 4 and above, if you are confirmed with a nurse, date, and time, the cancellation will result in a $50 cancellation fee per individual.
REFUND AND/OR CREDITS
- In the event that the medical professional is unable to perform the booked services due to circumstances outside of the patient’s control or for reasons other than the patient’s medical condition or health, you will receive a full refund or credit.
- Houston Concierge Medicine does not accept returns nor guarantee refunds for any product once it has left the pharmacy (Enclomiphene, TRT, and Medical Weight Loss).
AUTHORIZATION TO CHARGE
By using the Booking Services, you hereby agree Houston Concierge Medicine has the right and authorize Houston Concierge Medicine to automatically charge your credit card (or other payment method) for the applicable fees or charges, plus any applicable taxes.
MISREPRESENTATIONS
If, during the Booking Service process, you misrepresent yourself in any manner, including but not limited to, a misrepresentation of your age or medical history, Houston Concierge Medicine reserves the right to cancel your booked service without notice and charge you the full amount. If, at the time of your booked service, you are under the influence of drugs or alcohol, Houston Concierge Medicine will not perform the service and you will be charged the full amount.